What you think about our services matters to us.
If you have a grievance about any service we offer, then you have a right to:

• Have your grievance/s resolved fairly, promptly, confidentially and without retribution, and
• Be treated with respect, listened to and taken seriously.

If you have a complaint, refer in the first instance to the Manager of the program. If the issue remains unresolved ask to speak to the Executive Director, or phone 6122 8000.

If you wish, a letter can be sent to:

If you wish to make a complaint about any health service in the ACT, DIRECTIONS ACT is able to provide the forms to you at any of our locations.